Frequently Asked Questions (FAQ)
A: We offer extensive customer support for the products and systems we sell. We work tightly with manufacturers and always go the extra mile to assist our customers.
Q: Company size?
A: Our company has four physical locations. Our global distribution buying power can benefit your lab with very competitive pricing for high-quality products.
Q: What are your hours of operation?
A: Monday through Friday from 8:00:am to 5:00:pm PT (Pacific Time). Order processing 8:00:am – 4:30:pm.
Note: Submit your orders on-time otherwise the order would be processed only on the following business day.
Q: Terms of Service?
A: Please refer to our Terms of Service page.
Q: How can I get help with my milling machine?
A: We could help you with the malfunctioning milling machine. Our technician could diagnose your machine remotely or in person. Please submit a ticket here to get the process started.
Q: I haven’t received an email from you?
A: Our message could be marked “SPAM”. Check the SPAM inbox category.
Note: We receive all the messages.