Frequently Asked Questions (FAQ)


We offer extensive customer support for the products and systems we sell. We work tightly with manufacturers and always go the extra mile to assist our customers.

Company size?

Our company has four physical locations. Our global distribution buying power can benefit your lab with very competitive pricing for high-quality products.


You could contact us using the contact form, call us during our office hours, or come to our store.

What are your hours of operation?

Monday through Friday from 8:00:am to 5:00:pm PT (Pacific Time). Order processing 8:00:am – 4:30:pm.
Note: Submit your orders on-time otherwise the order would be processed only on the following business day.

Terms of Service?

Please refer to our Terms of Service page.

What is your privacy policy?

Please refer to our Privacy Policy page.

How can I get help with my milling machine?

We could help you with the malfunctioning milling machine. Our technician could diagnose your machine remotely or in person. Please submit a ticket here to get the process started.

I haven’t received an email from you?

Our message could be marked “SPAM”. Check the SPAM inbox category.
Note: We receive all the messages.