Initial Diagnostics

What is Initial Diagnosis?

• Not a Repair – The goal of the diagnosis is to find the cause of the problem, not to perform a full repair.
• Possibility of Immediate Fix – In some cases, the issue may be resolved during the diagnosis, but this is not guaranteed.
• Professional Assessment – Our technicians will evaluate the problem based on your description, remote access, and testing.
• Clear Next Steps – After the diagnosis, we will provide a report with the identified issue and possible solutions.

How It Works

We offer flexible diagnostic support through:

• Email – Describe the issue, and we’ll provide initial guidance.
• Phone Support – Speak directly with a technician to discuss the problem.
• Remote Access (TeamViewer) – Our experts can connect to your system to inspect the issue in real time.

Billing and Payment

• Estimated Cost in Advance – Since diagnosis time may vary, we first send a Sales Quote with an estimated cost. Once you approve the quote, we issue an invoice before starting the diagnosis.
• Credit for Unused Time – If the diagnosis takes less time than estimated, the remaining balance can be used as credit for future services.
• Additional Invoice if Needed – If more time is required, we will inform you and send an additional invoice before proceeding.
• Diagnosis Fee is Separate from Repairs – The cost of diagnosis is not included in the price of any potential repairs.

Why Choose Our Diagnosis Service?

• Professional and experienced technical support
• Fast and efficient problem identification
• Flexible support options tailored to your needs

If you need Initial Diagnosis, contact us today! We’ll help determine the cause of your issue—and possibly resolve it on the spot.